WHAT THE WORLD IS SAYING ABOUT THE MORNINGTON PENINSULA

We are very proud of our region - it certainly is a special part of the world. See below for what others are saying about us!
If you know of any other articles (online or in print) that we should be sharing, drop us a line at marketing@mprtb.com

DESIGNING VISITOR EXPERIENCES THAT DELIGHT

Industry Development

Monday, 21 March 2016/Categories: Events

Event date: 28/04/2016 11:00 PM - 29/04/2016 6:30 AM

29 April 2016 | $200.00
9:00am-4:30pm
Citadines on Bourke, Melbourne
Organised by Destination Melbourne

When designing visitor experiences that delight, you first need to foster a deep understanding of your visitor and then apply the latest thinking, concepts and tools. This will help you to redesign your product offering and keep it aligned with visitor trends and needs.  With a competitive and forever changing tourism landscape, it’s increasingly important to create impactful visitor centric experiences that will delight the visitor, drive positive sharing and comments via social media and ensure business sustainability. 

Some of the topics being discussed on the workshop are:

·         Delighting, exciting and inspiring…‘humanising’ the visitor experience.

·         The holistic experience – innovating for the visitor.

·         The foundations of 'customer centred’ experience, design and innovation.

·         Acquiring a deep understanding into unmet needs of your current and potential customers. 

·         Introducing the new customer innovation or service through planning, implementing and reviewing.

·         The on-going processes through which the overall visitor experience interactions and objectives are monitored, measured, reviewed, renewed and updated.

Expand thinking into creating the visitor experience that is personalised and contextualised and with an eye to the future to understanding motive and expectations, and anticipating visitor’s next need.




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