The Regional Booking Service

Booking Service Operator Manual

See below for the latest Operator Training Manuals for Bookeasy.

Attachments:

Bookeasy Upgrade

As of May 1st all current operators on the Regional Booking Service that are using the basic Bookeasy console will be upgraded to the Room Operator console.  There is no charge for this service and will not affect your rooms, rates, availability calendars, descriptions or images.  The console will look a little different but all the information will still be there.  Contact the Booking Service for more information on 03 5987 3078.

If you are already using Room Operator or Room Manager you will not notice any change at all!

 

Bookeasy Customer Support

IMPORTANT
Bookeasy Customer Service Announcement

To ensure that Bookeasy continues to deliver quality and timeliness of service for Bookeasy Visitor information
centres support queries, Bookeasy advises that ALL operator support queries must be directed to the operators Bookeasy Mothership.

It is Bookeasy policy that any member support requests directly to Bookeasy support from will be redirected to the Operator’s Mothership for investigation.

Bookeasy has increasingly received a large number of calls from both Accommodation operators and Bookeasy booking centre regarding channel managers connecting to Bookeasy. Accommodation providers that wish to
use a channel manager do so at their own accountability. All Channel manager queries should always be directed to the Channel Manager who is updating Bookeasy. Bookeasy Support is always willing to assist Channel Managers directly in their investigations.

IMPORTANT FOR MPT MEMBERS USING BOOKEASY: BOOKEASY are not taking direct calls from operators.  They will direct you to contact your "mothership".  The "mothership" is the visitor infomartion centre where your listing was initially created.  It is easy to find out who is your mothership by clicking on "online booking control" under the General Details tab.  If you wish to change your mothership to the Mornington Peninsula Visitor Information Centre so that we can offer phone support, please email this request to info@tourism.mornpen.vic.gov.au stating that this is what you want to do.

Updating Your Rates - YOUR responsibility

Visitors book accommodation online at all hours of the day and night.  They also book some of their holidays well in advance (more than 12 months), therefore it’s important to ensure that your rates and availability (across all websites, not just www.visitmorningtonpeninsula.org) are all up to date.

The Peninsula Visitor Centre along with each accommodation provider has a legal responsibility according to Consumer Affairs (see attached guide) to ensure that all information displayed on any website and information provided by our service is accurate and honoured. We are therefore unable to cancel or amend prices or cancel bookings once they have been booked and paid for.

Please remember that is your responsibility to update your availability and rates in Bookeasy/ResOnline/Room Manager, and keep in mind that visitors have the ability to view availability and book up to 2 years in advance from today’s date.

See attached for instructions on how to update your rates in Bookeasy/Room Manager, however if you need any assistance the Booking Services Team at the Dromana Visitor Centre are here to help you through the process.

 

Peninsula Visitor Information Centre:

5987 3078 - info@tourism.mornpen.vic.gov.au

 

ResOnline/Bookeasy/Room Manager Support: 1800 754 499

Attachments:

Accommodation Booking Service Training

The MPT Visitor Information Services team has been busy working with MPT member accommodation businesses that are using the MPT Booking Service facility to upskill and upgrade their Booking Service functionality.

Over the last few months, 40% of MPT accommodation operators have received intensive one on one training sessions with the MPT booking team in Room Manager and Resonline.  These systems are enabling businesses to sell inventory online whilst managing their rooms via one console. Operators are already reaping the benefits of increased occupancy and are receiving bookings from a number of different websites.

Visitor Centre Booking Staff recently visited the hub that is Bookeasy/Room Manager and Resonline in QLD.  As well as receiving further training in these systems - that will ultimately benefit MPT members, they were able to raise common issues with the support team and discuss ways of ensuring a smoother transition for our operators.  Room Manager also announced that they are implementing online tutorials for Room Manager in the not too distant future and we would encourage operators to utilise these.

Anyone interested in finding about further training or would like to learn how to make the system work better for them, please contact MPT to arrange a further one on one information and training session.

 

Booking Service for Event Ticketing

Would you like your customers to have 24/7 access to tickets to your event?

Do you want to promote to a national audience?

With the ability to increase sales and manage customer flow?

Mornington Peninsula Tourism operates an interent based online booking service with secure pay facilities (Bookeasy) available to Event and Attraction operators on the Mornington Peninsula.

This easy to use service provides:

  • 24/7 online ticket sales facilties,
  • Seven days a week over the counter sales,
  • Online payments made through a Secure Pay gateway,
  • Tollfree phone number and customer service,
  • Automatic emnail confirmation to customers,
  • Featured on the #1 regional tourism body website,
  • On request ticket postal service,
  • Log in at any time to view ticket sales, and
  • A system generated Tax Invoice/Receipt

The cost to you = only 10% commission of sales.  This includes all bank charges and credit card fees, administration, data management and customer service provision.

For further information and to discuss how your ticket sales can be managed contact:

Mornington Peninsula Visitor Information Centre & Booking Service  T: 03 5987 3078 E:info@tourism.mornpen.vic.gov.au

 

Booking Service for Tours & Attractions

The Booking Service is now available for Attractions and Tours.  Using Bookeasy, MPT members can easily manage the number of tickets and dates available for their attraction or tour.  Tickets and Tours are featured directly on the front page of www.visitmorningtonpeninsula.org and the MPT booking service enables consumers to book and pay immdeiately on line for the tour of their choice.  Contact us for more information info@tourism.mornpen.vic.gov.au